Refund policy
We offer a 100-day return policy. This means you have 100 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition in which you received it, unworn, unused, with tags and in its original packaging. You will also need the receipt or other proof of purchase.
To start a return, contact us at hello@lexibo.com. Please note that returns must be sent to the following address:
c/o Beckmann Systemlogistik GmbH
Dieselstr. 2
50859 Köln
Because returns are too costly for us, you are responsible for the direct cost of returning the goods.
You can always contact us with any return questions at hello@lexibo.com.
Damages and issues
Please inspect your order when you receive it and contact us immediately if the item is defective or damaged, or if you receive the wrong item, so that we can evaluate the issue and resolve it.
Exceptions / non-returnable items
Certain items cannot be returned, such as custom-made products, including personalised items. Please contact us if you have questions or concerns about a particular item.
Unfortunately, we cannot accept returns of sale items or gift cards.
Exchanges
The fastest way to receive the item you want is to return the item you have. Once the return has been accepted, you can purchase the new item separately.
European Union – 14-day cooling-off period
Notwithstanding the above, if the goods are shipped to the European Union, you have the right to cancel or return your order within 14 days without giving a reason. As described above, the item must be in the same condition in which you received it, unworn, unused, with tags and in its original packaging. You will also need the receipt or other proof of purchase.
Refunds
We will notify you once we have received and inspected your return and let you know whether the refund has been approved. If approved, you will automatically be refunded to your original payment method within 10 business days. Please remember that it may take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at hello@lexibo.com.