Frequently Asked Questions

How do I return an order?

We are currently working on digitising our returns process. Until it is ready, please pack your items carefully and send them back to us at your own expense. Please make sure we can see the name and address to which we originally sent the goods.

Lexi&Bö 17167
c/o Beckmann Systemlogistik GmbH
Dieselstr. 2
50859 Köln

Why does Lexi&Bö not offer free returns?

Lexi&Bö does not currently offer free returns. If you return your entire order, however, we will reimburse the original shipping costs. There are several reasons for this, and it also offers some benefits for our customers:

Sustainability: Free returns often lead to more items being ordered and then sent back. This means more transport, more packaging and higher CO2 emissions. By not offering free returns, we encourage our customers to shop more consciously and sustainably.

Fair prices: The cost of free returns is included in product prices. By not offering free returns, we can keep our prices fairer and more transparent. You only pay for what you actually want to keep.

Better fit: We want you to find the right fit and the right product. That is why we provide detailed product descriptions, size guides and friendly customer service to help you choose. This reduces the likelihood that you will need to return an item.

As a sustainable streetwear label, we deliberately choose not to offer free returns. This helps us keep our prices as fair as possible, encourages more conscious shopping and reduces CO2 emissions.

Can you send me a return label?

We do not offer free returns, so unfortunately we cannot send you a return label.

How do refunds work at Lexi&Bö?

  1. You have 100 days to return your order and receive a refund of the purchase price. Once we receive your return, it will be processed within a few days.
  2. The purchase price will be refunded using the same payment method you used for the order.
  3. If you paid shipping costs for your order and return the entire order, we will also refund those shipping costs.

I would like to exchange a Lexi&Bö item. Do you offer exchanges?

Yes. You have 100 days to do so.

  1. Follow the instructions under “How do I return an order?”
  2. Tell us which item you would like to exchange instead of receiving a refund.
  3. Include the new size, colour or item you would like in exchange.
  4. Once we have processed your return, we will send your replacement item without delay.
  5. Shipping for the replacement item is free.